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What are the differences in how services handle subscription cancellations?

The conditions can vary greatly depending on the type of subscription and the organization you’re subscribed to. For example, some providers have no notice period at all, while others may require up to two months’ notice.   We believe it’s important that you’re well-informed. If you have questions about the terms of a specific subscription, […]

Can I cancel my subscription after a price increase?

Of course, you can. Any reason you have to stop your subscription is a valid reason. You can cancel your subscription yourself, but we can also do that for you. All we need from you is your address, e-mail and possibly a customer number; we will arrange the cancellation of your subscription.

If I switch to a different supplier, can I keep my old subscription?

Whether you can switch from one supplier to another depends on the contract you have agreed with your current supplier. Check this carefully before you take any steps, because in some cases you have to pay a cancellation fee when you switch, which is not always advantageous. When you switch, you cannot let your old […]

Do I receive confirmation of the cancellation of a subscription?

Xpendy keeps you informed about the cancellation of your subscription. You receive a shipping confirmation with Track and Trace code as soon as the letter is sent and a receipt including the signature of the recipient. This way you know whether your cancellation has arrived correctly. The actual cancellation in the system is up to […]

I am looking for a sample letter to cancel my subscription

You do not always have to reinvent the wheel. To make it easy for you to cancel your subscriptions, we have prepared a standard letter that you can use for any organisation. All you have to do is fill in your own details, the date you want to end your subscription and your customer number […]

Where can I find my customer number?

In some cases, a customer number is necessary to complete the cancellation. Your customer number can usually be found on an invoice or in an online account environment.

When can I cancel my subscription?

In principle, you can cancel any subscription whenever you want. However, you do need to take the notice period into account. The notice period can differ per organisation. During the notice period, payments still take place.

Am I insured with your company?

We find it important that your cancellation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancellation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation […]

How does it work?

We want to save you all the trouble of cancelling subscriptions. Therefore, instead of cancelling your subscriptions over the phone, you can do it quickly and easily with Xpendy:   You click on the service you want to cancel, for instance Basic Fit. Then you fill in your details. These details are automatically filled in […]

Who are you and what do you do?

Xpendy is an organisation founded in 2019 that helps consumers cancel their subscriptions. We have one mission: to make your daily life easier so you can quickly get back to doing the really important things.   Subscription cancellation is done through a standard letter that the consumer fills in with her name and address – […]