HCredit Card

Why is it not possible to download the cancellation letter?

It may be that you are unable to download the cancellation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail [email protected].

Can I still cancel my cancellation letter (right of withdrawal)?

Under Australian Consumer Law (ACL), consumers have the right to cancel certain service contracts made online, by phone, or in person, within a reasonable time period. While a standard 14-day “cooling-off” period applies to specific agreements — such as unsolicited consumer agreements — this principle also supports fair cancellation options for services like contract termination […]

General terms and conditions

ARTICLE 1 – Definitions In these terms and conditions, the following terms shall have the following meanings: Offer: The termination service offered by Xpendy to the Consumer. Acceptance: The acceptance of the Agreement by Xpendy, i.e., the Consumer automatically agrees by executing a final Application – i.e., the Consumer has completed payment; Application: The Consumer makes an Application […]

Our approach

We send the cancellation letter To make things even easier, you can choose to have us send the cancellation letter for you. This service costs a one-time fee of $24.95. Simply fill in your details, and we’ll handle everything else, so you don’t have to worry about a thing. The cancellation letter will be sent […]

Our service

Many companies make it difficult to cancel contracts. You often have to go through a lot of steps and spend minutes on the phone with the sales department to get you to stay a customer. Once you are in the process of cancelling, a lot of questions arise. How do I write a letter of […]

Failed Order 4th Mail

Dear {Name}, Unfortunately, we have not received your payment of {price} for the cancellation of {service} on {date} at [TIME]. This is the last reminder from Xpendy regarding this payment. If payment has not been received by tomorrow at the latest, we will be forced to transfer this claim to a bailiff who will start […]

Failed Orders 3rd Email

Dear {Name}, On {date} at {time} you have cancelled {service} via Xpendy. Until today we have not received the payment of {price}. We have reminded you of this several times and unfortunately are now forced to charge $64,95 collection costs. PLEASE NOTE: if payment is not made within 1-2 working days, we will forward the […]

subscription template

Dear {Name}, Congratulations! Your My Xpendy account has now been successfully created. You can log in using your e-mail address and the following personal password: {password}. My Xpendy login   My Xpendy is free for the first 7 days, after that, it will be renewed automatically at €4.95 per month. How does My Xpendy work? […]

Failed Orders 2nd Email

Dear {Name}, Unfortunately we have not received your payment of {price} for the cancelation of {service} on {date} at {time}. We would like to remind you that you have entered into a payment obligation with us and that your letter of termination has been sent by us (by registered post) to {service}. NOTE: if the […]

Failed Orders Email

Dear {Name}, On {date} at {time} you cancelled {service} via Xpendy. Unfortunately we see that the payment of {price} has failed or has been withdrawn. We would like to draw your attention to the fact that you have entered into a payment obligation and that your letter of termination has been sent by us (by […]