FAQ Categories: CA

Xpendy keeps you informed about the cancellation of your subscription. While we do not provide a Track and Trace code, we want to let you know that it usually takes an average of 6 days for a cancellation letter to be received by a company. We will confirm via email as soon as the letter has been sent. The actual processing of the cancellation within the company’s system is up to the organization itself, and unfortunately, we have no control over this. Should it happen that the termination of the subscription has not been properly received, it is best to directly contact the organization where you hold the subscription to resolve this. In principle, this should have no negative consequences: you have proof of sending and a confirmation of receipt for the letter you previously sent.

After you have completed your cancelation and payment, we go to work for you behind the scenes. We print your letter, pack it up and send it to the relevant organisation by registered post. As soon as the letter has been posted, we will send you a confirmation by e-mail. In this e-mail you will find the exact date and time the letter was sent, including a Track and Trace code. This Track and Trace code enables you to track your cancelation letter. As soon as the letter is delivered, you will receive a delivery confirmation including a signature of the person who accepted the letter.

You can certainly cancel your subscriptions by letter. This is much quicker than doing it over the phone and for many people it is also nicer, because then you do not run the risk of being persuaded to remain a customer. You can write a letter and send it yourself, but at Xpendy we can take care of this for you. All we need from you are your address and the date of termination; we’ll take care of the rest! We make sure that your cancelation letter is sent by registered post, so that you can track your letter and you are insured up to €50.00. An additional advantage: you can cancel several subscriptions at the same time!

Yes, we offer a sample letter for cancelling your subscription in English. Also, we have sample letters for the Netherlands, Belgium, France, Germany, Austria, Poland, Turkey, Sweden, Finland, Norway, Denmark, Australia, United Kingdom, United States of America, Ireland, Portugal and Switzerland.

You do not always have to reinvent the wheel. To make it easy for you to cancel your subscriptions, we have prepared a standard letter that you can use for any organisation. All you have to do is fill in your own details, the date you want to end your subscription and your customer number if you want. You can download the standard letter, fill it in, print it and send it yourself, but you can also choose to let us do it. That saves you another trip to the post office!

In some cases, a customer number is necessary to complete the cancelation. Your customer number can usually be found on an invoice or in an online account environment.

Most organisations have a term of notice of one month; however, there are also organisations, such as charities, which do not have a term of notice. You do not have to find out for yourself; we have already done that for you! For each organisation, we explain on the termination page what the notice period is, so you do not have to worry about it.

In principle, you can cancel any subscription whenever you want. However, you do need to take the notice period into account. The notice period can differ per organisation. During the notice period, payments still take place.

Whatever subscription or membership you want to cancel, Xpendy makes it easy! You choose the provider, fill in your details and we will make sure the cancelation letter is prepared and sent. We send the letter by registered mail, so you are insured and can follow the letter with a Track and Trace code.