FAQ Categories: CA

These days, canceling a subscription is not that easy anymore. Organisations make it difficult for you as a consumer by placing obstacles in the way so that many people drop out of the subscription process. Often, after a long telephone queue, you get a sales representative on the line who asks you lots of questions and tries to persuade you to stay a customer for a little longer. Besides the fact that this process is time-consuming, in some cases the power of persuasion is so great that 9/10 customers decide to remain customers after all.

It may be that you are unable to download the cancelation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to [email protected].

We find it important that your cancelation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancelation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation e-mail from us with the Track and Trace code and the exact date and time of dispatch immediately after sending your cancelation letter. This way you can track your letter and you will also receive a confirmation once the letter has been delivered (including the recipient’s signature). You can use this confirmation e-mail as proof of cancelation in case the shipment does not arrive, and your subscription continues.

To be able to realise the termination of your contract, we need some personal information from you and in some cases a client number. Xpendy also automatically generates a digital signature when generating your cancelation letter.

You must sign the cancelation letter to make the cancelation legally valid. Letters can also be signed online using a digital signature. At Xpendy, a digital signature is automatically created when generating your cancelation letter.

When you cancel your subscription with Xpendy, you don’t have to write a cancelation letter; we have already done that for you. However, we do ask you to fill in your address, name and – in some cases – your customer number, so we can include this in the letter.

We want to save you all the trouble of canceling subscriptions. Therefore, instead of canceling your subscriptions over the phone, you can do it quickly and easily with Xpendy:

1. You click on the service you want to cancel, for instance Bumble.
2. Then you fill in your details. These details are automatically filled in in the standard letter.
3. You choose the date on which you wish to cancel your subscription. If you are moving, for instance, it may be that the date is different from the earliest possible date. If you want to leave as soon as possible, you can choose this option. This will also be automatically filled in in the letter.
4. If you want to give additional information, you can add it yourself. This is optional.
5. Click on ‘Cancel Bumble’ and you will be referred to the payment procedure. Here you also need to provide your digital signature.

If you want to cancel several subscriptions at the same time, you can add a service by using the plus symbol. The letters are then the same, apart from the service name. It doesn’t get any easier than that!