Where can I find my customer number?

In some cases, a customer number is necessary to complete the cancelation. Your customer number can usually be found on an invoice or in an online account environment.

When can I cancel my subscription?

In principle, you can cancel any subscription whenever you want. However, you do need to take the notice period into account. The notice period can differ per organisation. During the notice period, payments still take place.

How do I cancel my subscription/membership?

Whatever subscription or membership you want to cancel, Xpendy makes it easy! You choose the provider, fill in your details and we will make sure the cancelation letter is prepared and sent. We send the letter by registered mail, so you are insured and can follow the letter with a Track and Trace code.

Why cancel by registered letter and not by phone?

These days, canceling a subscription is not that easy anymore. Organisations make it difficult for you as a consumer by placing obstacles in the way so that many people drop out of the subscription process. Often, after a long telephone queue, you get a sales representative on the line who asks you lots of questions […]

Why is it not possible to download the cancellation letter?

It may be that you are unable to download the cancelation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to [email protected].

How do I draft a cancelation letter?

When you cancel your subscription with Xpendy, you don’t have to write a cancelation letter; we have already done that for you. However, we do ask you to fill in your address, name and – in some cases – your customer number, so we can include this in the letter.

How can I contact Xpendy?

Do you have a question, complaint or feedback? We’d love to hear from you. Unfortunately, we can’t be reached by phone, but you can always send us an e-mail. This can be sent to [email protected].

Can I add an organisation myself if it is not listed?

Is the organisation where you want to cancel your subscription not listed yet? How stupid of us! We are continuously improving, and it may be that an organisation is still missing. We are happy to receive your feedback; you can e-mail it to [email protected]. We will then add the service to our website as soon […]

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What is the term of notice for my {Category} subscription with {Service}?

At {Service} you have a {Notice_period} notice period, this means your {Category} subscription at {Service} will continue for {Notice_period} after the date of receipt of your notice.

Can I cancel my {Category} subscription with {Service} directly?

Your {Category} subscription to {Service} is cancelable at any time according to the terms of your contract.

Air Canada

What is the term of notice for my {Category} subscription with {Service}?

At {Service} you have a {Notice_period} notice period, this means your {Category} subscription at {Service} will continue for {Notice_period} after the date of receipt of your notice.

Can I cancel my {Category} subscription with {Service} directly?

Your {Category} subscription to {Service} is cancelable at any time according to the terms of your contract.