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What are the conditions for cancelling subscriptions?

The conditions depend very much on the type of subscription and on the organisation to which you subscribe. For example, one organisation has no notice period, and another organisation has a notice period of two months. We think it is important that you are well informed, so if you have any questions about the conditions […]

Can I keep my phone number when switching providers?

It is possible to keep your phone number if you switch providers. However, you need to request this yourself before switching. You can arrange this with your provider; most providers have an online function for this.

How do I cancel subscriptions in case of death?

We are sorry for your loss and wish you a lot of strength during this difficult period. We can imagine that cancelling subscriptions is the last thing on your mind right now. We would like to help you so that you do not have to do this all by yourself. All we need from you […]

I am going to emigrate. How do I cancel my subscriptions quickly and easily?

When you emigrate, there are a lot of things that need to be done; also, a lot of things that you might not have thought of. To be able to support you in the area of contracts and to relieve you of this, we can cancel your subscriptions for you. We only need your address, […]

If I switch to a different supplier, can I keep my old subscription?

Whether you can switch from one supplier to another depends on the contract you have agreed with your current supplier. Check this carefully before you take any steps, because in some cases you have to pay a cancellation fee when you switch, which is not always advantageous. When you switch, you cannot let your old […]

Can I take my subscriptions with me to my new address?

You can take all subscriptions with you to your new address. What is important, is that you change your address. Should you wish to cancel a phonenumber or a subscription, then we can arrange this for you without any difficulty!

I am planning to move. How do I cancel my subscriptions quickly and easily?

How nice to hear that you are moving! We wish you good luck. To save some time, you can cancel your subscriptions through us in one go. All we need is your address, e-mail and, in some cases, your customer number, and we will take care of the rest. That way you can get back […]

Do I receive confirmation of the cancellation of a subscription?

Xpendy keeps you informed about the cancellation of your subscription. You receive a shipping confirmation with Track and Trace code as soon as the letter is sent and a receipt including the signature of the recipient. This way you know whether your cancellation has arrived correctly. The actual cancellation in the system is up to […]

Do you have a sample letter for cancelling your subscription in English?

Yes, we offer a sample letter for cancelling your subscription in English. Also, we have sample letters for the Netherlands, Belgium, France, Germany, Austria, Poland, Turkey, Sweden, Finland, Norway, Denmark, Australia, United Kingdom, United States of America, Ireland, Portugal and Switzerland.

Where can I find my customer number?

In some cases, a customer number is necessary to complete the cancellation. Your customer number can usually be found on an invoice or in an online account environment.