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I am planning to move. How do I cancel my subscriptions quickly and easily?

How nice to hear that you are moving! We wish you good luck. To save some time, you can cancel your subscriptions through us in one go. All we need is your address, e-mail and, in some cases, your customer number, and we will take care of the rest. That way you can get back […]

Do I receive confirmation of the cancellation of a subscription?

Xpendy keeps you informed about the cancellation of your subscription. You receive a shipping confirmation with Track and Trace code as soon as the letter is sent and a receipt including the signature of the recipient. This way you know whether your cancellation has arrived correctly. The actual cancellation in the system is up to […]

Can I cancel my subscription by letter?

You can certainly cancel your subscriptions by letter. This is much quicker than doing it over the phone and for many people it is also nicer, because then you do not run the risk of being persuaded to remain a customer. You can write a letter and send it yourself, but at Xpendy we can […]

I am looking for a sample letter to cancel my subscription

You do not always have to reinvent the wheel. To make it easy for you to cancel your subscriptions, we have prepared a standard letter that you can use for any organisation. All you have to do is fill in your own details, the date you want to end your subscription and your customer number […]

When can I cancel my subscription?

In principle, you can cancel any subscription whenever you want. However, you do need to take the notice period into account. The notice period can differ per organisation. During the notice period, payments still take place.

How do I cancel my subscription/membership?

Whatever subscription or membership you want to cancel, Xpendy makes it easy! You choose the provider, fill in your details and we will make sure the cancellation letter is prepared and sent. We send the letter by registered mail, so you are insured and can follow the letter with a Track and Trace code.

Why is it not possible to download the cancellation letter?

It may be that you are unable to download the cancellation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to [email protected].

Am I insured with your company?

We find it important that your cancellation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancellation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation […]

How does the organisation know that the letter is really from me?

To be able to realise the termination of your contract, we need some personal information from you and in some cases a client number. Xpendy also automatically generates a digital signature when generating your cancellation letter.

How do I sign my letter?

You must sign the cancellation letter to make the cancellation legally valid. Letters can also be signed online using a digital signature. At Xpendy, a digital signature is automatically created when generating your cancellation letter.