After you have completed your cancellation and payment, we go to work for you behind the scenes. We print your letter, pack it up and send it to the relevant organisation by registered post. As soon as the letter has been posted, we will send you a confirmation by e-mail. In this e-mail you will find the exact date and time the letter was sent, including a Track and Trace code. This Track and Trace code enables you to track your cancellation letter. As soon as the letter is delivered, you will receive a delivery confirmation including a signature of the person who accepted the letter.
FAQ Categories: UK
Do I receive confirmation of the cancellation of a subscription?
Xpendy keeps you informed about the cancellation of your subscription. You receive a shipping confirmation with Track and Trace code as soon as the letter is sent and a receipt including the signature of the recipient. This way you know whether your cancellation has arrived correctly. The actual cancellation in the system is up to the organisation itself and unfortunately, we have no influence on this. If the unlikely happens and the termination of the subscription has not been properly received, it is best to contact the organisation where you are a subscriber directly to arrange this. In principle this does not have any negative consequences: you have a proof of sending and receipt of the letter you sent earlier.
I am moving house. How do I cancel my subscriptions quickly and easily?
How nice that you are going to move! We wish you good luck with the move. To save some time, you can cancel your subscriptions through us in one go. All we need is your address, e-mail and, in some cases, your customer number, and we will take care of the rest. That way you can get back to packing moving boxes!
Can I take my subscriptions with me to my new address?
In principle you can take all your subscriptions with you to your new address. What is important here is that you change your address. Should you wish to stop a number of subscriptions, then we can arrange this for you without any difficulty!
If I switch to a different supplier, can I keep my old subscription?
Whether you can switch from one supplier to another depends on the contract you have agreed with your current supplier. Check this carefully before you take any steps, because in some cases you have to pay a cancellation fee when you switch, which is not always advantageous. When you switch, you cannot let your old subscription run over; you have to conclude a new contract. So, you also have to cancel your old subscription. We can help you with this; all we need is your address, e-mail and possibly a customer number, and we will arrange it for you!
I am going to emigrate. How do I cancel my subscriptions quickly and easily?
When you emigrate, there are a lot of things that need to be done; also, a lot of things that you might not have thought of. To be able to support you in the area of contracts and to relieve you of this, we can cancel your subscriptions for you. We only need your address, e-mail and where necessary your customer number, and we will take care of the rest! We make sure that the cancellation letters are sent by registered mail to the organisations you are a member of. This way you can focus on all other important matters!
How do I cancel subscriptions in case of death?
We are sorry for your loss and wish you a lot of strength during this difficult period. We can imagine that cancelling subscriptions is the last thing on your mind right now. We would like to help you so that you do not have to do this all by yourself. All we need from you is your address and any e-mail address or customer number; we will take care of everything for you.
Can I cancel my subscription after a price increase?
Of course, you can. Any reason you have to stop your subscription is a valid reason. You can cancel your subscription yourself, but we can also do that for you. All we need from you is your address, e-mail and possibly a customer number; we will arrange the cancellation of your subscription.
Can I keep my phone number when switching providers?
It is possible, if you switch from one provider to another, to keep your phone number. However, you need to request this yourself before switching. You can arrange this with your provider; most providers have an online function for this.
What are the conditions for cancelling subscriptions?
The conditions depend very much on the type of subscription and on the organisation to which you subscribe. For example, one organisation has no notice period, and another organisation has a notice period of two months. We think it is important that you are well informed, so if you have any questions about the conditions of a specific subscription, we advise you to read the conditions of the organisation itself.
For more information about Xpendy, please read our terms and conditions. Please feel free to contact us if you have any questions. We can be reached by e-mail at support@xpendy.com.