FAQ Categories: UK

The conditions depend very much on the type of subscription and the organisation to which you subscribe. For example, one organisation has no notice period, and another has a notice period of two months. We think it is important that you are well informed, so if you have any questions about the conditions of a specific subscription, we advise you to read the conditions of the organisation itself.

Termination by letter is legally valid. The only thing you need to be able to prove is that the provider received the cancellation. To be able to offer you that certainty, you will receive a confirmation e-mail from us containing the exact time and date of sending and a Track and Trace code. As soon as the letter is delivered, you will also receive a receipt with the recipient’s signature. You can therefore keep these e-mails as proof, should this be necessary.

Today, an electronic signature has the same legal effects as a handwritten signature. This means that electronic contracts and agreements are legally possible. When you complete your cancellation of a certain subscription via Xpendy, a digital signature is automatically generated. This signature is legally valid.

This is certainly possible; in principle you can cancel your contracts whenever you want. However, it may be that you have taken out a subscription for a year or several years and have received a premium discount, for example. If you then cancel the subscription earlier, in many cases you will have to pay a cancellation fee to the organisation to which you are a subscriber. You do need to take this into account. You should also consider that in many cases a notice period applies. This is often no longer than three months – in most cases it is one month’s notice. We also explain this information on the specific cancellation pages.

Requesting a subscription works basically the same as buying a product. If you buy an item in a shop, you also have 14 days to cancel it. This also applies to subscriptions. You can cancel your subscription within 14 days at no cost. Any costs incurred will then be refunded to you. We advise you to arrange this directly with the provider.

Of course, you can also cancel an ongoing subscription for an indefinite period. Here you should also consider a notice period, which differs per provider. This information is also explained on the specific cancellation pages.

Of course, in principle you can cancel your contracts whenever you want. What you should consider, however, is a possible termination fee. Chances are that you have concluded a contract for several years so that you got a certain discount on your monthly premium. If you terminate the contract before these years are over – and switch to a competitor – the provider will often charge you a cancellation fee.

The right of withdrawal for consumers means that you can cancel a contract concluded over the internet, by phone or in the street within 14 days without giving any reason. This applies to the request for a contract, but also to the cancellation of a contract. Should you wish to cancel, we ask you to do so as soon as possible at support@xpendy.com. If we have not sent the letter yet, we can cancel it immediately and refund your payment. If we have already sent the letter, we advise you to contact the organisation where you became a subscriber directly.

Important: please state the e-mail address with which you placed the order, so that we can retrieve all the data and act more quickly.