Home / How To Say Goodbye To Your HelloFresh Subscription
Wondering how to cancel your HelloFresh subscription now that meal kits no longer fit your lifestyle? You’re not alone. Whether you’re looking to save money, take a break from cooking, or just ready to try something new, ending your HelloFresh plan is easier than you think, if you know the steps.
In this guide, we’ll walk you through exactly how to cancel your HelloFresh subscription online, what deadlines to keep in mind, and what happens to future deliveries or refunds. Let’s make sure you don’t get charged for another box you don’t want.
Canceling HelloFresh is simple if you follow these steps. You’ll need access to your account via desktop or mobile browser. Here’s how to do it:
Start by going to www.hellofresh.com and logging in using the email and password associated with your account. Once logged in, click on your name or profile icon in the upper-right corner and select “Account Settings.”
In the Account Settings section, scroll down until you see subscription details. Look for the area labeled Status under “Plan Settings.” This is where you can manage your deliveries, pause your plan, or cancel it entirely.
Click the “Cancel Plan” button found in the Status section. This will initiate the cancellation process. You’ll be asked a few questions about why you’re leaving, feel free to skip or answer them. Then continue through the cancellation prompts.
After clicking “Cancel Plan,” follow all on-screen instructions to finalize your cancellation. HelloFresh may offer incentives to keep you subscribed, like a discount or the option to pause your deliveries instead. If you’re sure about leaving, continue until you see the final cancellation confirmation.
To avoid getting charged for the next box, you must complete your cancellation at least five days before your scheduled delivery, by 11:59 PM local time. Missing this deadline means you’ll be billed for -and receive- one more box.
There are plenty of reasons customers cancel HelloFresh, including:
HelloFresh also allows you to pause your subscription instead of canceling, giving you the freedom to take a break without fully closing your account.
Want your money back? That depends on timing. HelloFresh only offers refunds if you cancel before the cutoff time -five days prior to delivery at 11:59 PM. If you cancel after this deadline, you’ll still be charged for that box, and you won’t be eligible for a refund.
To check your refund eligibility or if you accidentally missed the deadline, reach out to HelloFresh customer service for support.
Changing your mind? You can easily rejoin HelloFresh anytime. Just log back into your account, head to Account Settings, and select “Reactivate”. You’ll be able to resume deliveries and select a new plan that fits your current lifestyle and budget.
If navigating these steps sounds like a hassle – or you want to be 100% sure your cancellation is processed correctly – let Xpendy do the work for you.
We handle the cancellation for you, sending a legally binding cancellation letter directly to HelloFresh. No back-and-forth, no stress, no surprises. Just fill out a quick form, and we’ll make sure your subscription is officially canceled.
Stop paying for meals you’re not using. Cancel your HelloFresh subscription via Xpendy today and take control of your subscriptions with just a few clicks.