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Relax! We've got the cancellation of your subscription covered
How do I cancel my energy-us subscription with Duke Energy?
With Duke Energy, you can find your notice period in your contract and in the general terms and conditions.
Your subscription to Duke Energy is cancelable at any time according to the terms of your contract.
Address:
Duke Energy
525 S. Tryon St.
NC 28202 Charlotte
United States of America
Select manage account and scroll to the bottom of the page. At the bottom of the page, follow the steps to "remove account." the account will be removed by the end of the day.
Residential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if: account has no more than one (1) reminder (late) notice in the most recent 12 months. Account has no return items or credit/debit card chargebacks in most recent 12 months.
If a customer misses their due date, they will be eligible for disconnection and a disconnection date is assigned. If a customer cannot make their payment by this date, they can request a disconnect date extension to move their disconnection date out a few additional days.