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How do I cancel my other-us subscription with NURX?
With NURX, you can find your notice period in your contract and in the general terms and conditions.
Your subscription to NURX is cancelable at any time according to the terms of your contract.
Address:
NURX Inc.
548, Suite 94061 Market Street
CA 94104-5401 San Francisco
United States of America
Nurx will charge a flat $3 support fee each month one or more of your orders are processed. This fee covers your unlimited, on-demand access to our customer care team as well as certain processing fees.
No refunds will be issued after your test kit has shipped. However your insurance will not be billed unless you complete your samples and return them to the lab. If you would like to order a home test kit from nurx, get started here.
When you request a prescription and choose to pay with insurance we offer you the option to get your credit card charged automatically if your insurance rejects the claim or there's another issue — this prevents any delay in getting you your medication.
To contact Nurx customer service, log in to your Nurx account and use the in-app messaging feature. You can also visit their help center for further assistance.