Frequently Asked Questions
How can I cancel Pupbox?
Cancelling a Pupbox subscription is possible in several ways. At Xpendy we offer to do so by means of a registered letter. The reason to choose for a registered letter is that it offers security. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter.
When can I cancel Pupbox?
With Pupbox there is a possible term of notice. This means that after cancelling your subscription with Pupbox, the subscription can continue for a maximum of the agreed cancellation period. How long a notice period is can differ per company. A notice period of 1 month is common, but this can differ per company.
Can I cancel Pupbox in case of death?
At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. This means that it's also possible to cancel a subscription for someone who has passed away.
Can I cancel Pupbox when I move house?
Cancelling the service when moving house can also be done via Xpendy. However, this is not always necessary. Sometimes, you are expected to move your subscription. It is important to check your contract conditions.
How long does it take to cancel Pupbox?
How long it takes to cancel a subscription varies from provider to provider. From the moment you receive the letter, the provider is obligated to process the cancellation. Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. In addition, there may be a notice period. This is different for each provider.
Can a subscription be cancelled before the end date with Pupbox?
There are possibilities to cancel a subscription or contract before the end date. However, not all providers are willing to do this. It is possible that the provider makes it possible to cancel your contract before the agreed end date, but always keep in mind that the provider may charge you a cancellation fee/penalty.
People also ask
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Is Pupbox just for puppies?
PupBox is primarily designed for puppies, offering products and services tailored to the unique needs of young dogs, such as training aids, treats, and toys appropriate for their developmental stage. However, they have recognized that older dogs also deserve some love and fun, so they offer options for adult dogs as well. This way, pet owners can continue to receive curated items that suit their dog’s growing needs even after they've graduated from puppyhood.
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How do I contact Pupbox?
To get in touch with PupBox, you can visit their official website where they typically have a "Contact Us" section. This section usually provides an email address or a customer service form that you can fill out. Additionally, PupBox may offer customer support through their social media platforms, where you can also send them a direct message for inquiries.
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What is Pupbox policy regarding cancelling subscriptions
PupBox allows subscribers to cancel their subscriptions at any time. To do so, you simply need to log into your account and follow the cancellation instructions before your monthly billing date to avoid charges for the next shipment. If you encounter any issues or need assistance with the process, PupBox's customer support team is readily available to help you through email or their customer service hotline.
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How do I cancel my Pup Box subscription?
To cancel your Pup Box subscription, log in to your account, go to the "Subscription" section, and choose "Cancel Subscription." Confirm the cancellation to stop future billing.
