Where can I find my customer number?

In some cases, a customer number is necessary to complete the cancellation. Your customer number can usually be found on an invoice or in an online account environment.

Is a subscription cancelled by letter legally valid?

Termination by letter is legally valid. The only thing you need to be able to prove is that the provider received the cancellation. To be able to offer you that certainty, you will receive a confirmation e-mail from us containing the exact time and date of sending and a Track and Trace code. As soon […]

How much does it cost to cancel a subscription?

The cost for cancelling your subscription(s) is €29.95 including VAT. This is the price for one cancellation.

(Australia) Where can I find my customer number?

Not Available

(Australia) Is a subscription cancelled by letter legally valid?

Not Available

(Australia) How much does it cost to cancel a subscription?

Not Available

General terms and conditions

ARTICLE 1 – Definitions In these terms and conditions, the following terms shall have the following meanings: Offer: The termination service offered by Xpendy to the Consumer. Acceptance: The acceptance of the Agreement by Xpendy, i.e., the Consumer automatically agrees by executing a final Application – i.e., the Consumer has completed payment; Application: The Consumer makes an Application […]

Our approach

We send the cancellation letter To make things even easier, you can choose to have us send the cancellation letter for you. This service costs a one-time fee of €29,95. Simply fill in your details, and we’ll handle everything else, so you don’t have to worry about a thing. The cancellation letter will be sent […]

acknowledgement_of_reciept

Dear {username}, Thank you for using our online cancellation service. Your registered termination letter to {servicename} was successfully received on {orderdate}. Track & Trace code {servicename}: {barcode} Click on barcode to view the status of your shipment. This code will remain available for 90 days. What are the next steps? In most cases, you won’t […]