These days, cancelling a subscription is not that easy anymore. Organisations make it difficult for you as a consumer by placing obstacles in the way so that many people drop out of the subscription process. Often, after a long telephone queue, you get a sales representative on the line who asks you lots of questions […]
It may be that you are unable to download the cancellation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to [email protected].
We find it important that your cancellation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancellation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation […]
To be able to realise the termination of your contract, we need some personal information from you and in some cases a client number. Xpendy also automatically generates a digital signature when generating your cancellation letter.
You must sign the cancellation letter to make the cancellation legally valid. Letters can also be signed online using a digital signature. At Xpendy, a digital signature is automatically created when generating your cancellation letter.
When you cancel your subscription with Xpendy, you don’t have to write a cancellation letter; we have already done that for you. However, we do ask you to fill in your address, name and – in some cases – your customer number, so we can include this in the letter.
We want to save you all the trouble of cancelling subscriptions. Therefore, instead of cancelling your subscriptions over the phone, you can do it quickly and easily with Xpendy: You click on the service you want to cancel, for instance Basic Fit. Then you fill in your details. These details are automatically filled in […]
Xpendy is a reliable service and offers a 100% customer satisfaction guarantee. This means that if we’re unable to deliver your cancellation letter, you will receive a full refund of the amount paid for the cancellation letter only. If you have any questions, feel free to reach out to our customer service team at [email protected]. We’re […]
Do you have a question, complaint or feedback? We’d love to hear from you. Unfortunately, we can’t be reached by phone, but you can always send us an e-mail. This can be sent to [email protected].
It’s very important to us that our clients are happy with us. That’s why we love it when you leave us a review. Even if you’re not satisfied, we’ll do everything we can to help you. Are you curious about what others have to say about Xpendy? You can find the reviews on our Review Page