Of course, you can cancel your contracts at any time. However, it’s important to be aware of a possible termination fee. If you signed a multi-year contract in exchange for a discount on your monthly payments, ending the contract early — especially if you switch to a competitor — may result in the provider charging […]
Of course, you can also cancel an ongoing subscription for an indefinite period. Here you should also consider a notice period, which differs per provider. This information is also explained on the specific cancellation pages.
Requesting a subscription works basically the same as buying a product. If you buy an item in a shop, you also have 14 days to cancel it. This also applies to subscriptions. You can cancel your subscription within 14 days at no cost. Any costs incurred will then be refunded to you. We advise you […]
This is certainly possible; in principle you can cancel your contracts whenever you want. However, it may be that you have taken out a subscription for a year or several years and have received a premium discount, for example. If you then cancel the subscription earlier, in many cases you will have to pay a […]
Today, an electronic signature has the same legal effects as a handwritten signature. This means that electronic contracts and agreements are legally possible. When you complete your cancellation of a certain subscription via Xpendy, a digital signature is automatically generated. This signature is legally valid.
Termination by letter is legally valid. The only thing you need to be able to prove is that the provider received the cancellation. To be able to offer you that certainty, you will receive a confirmation e-mail from us containing the exact time and date of sending and a Track and Trace code. As soon […]
The conditions can vary greatly depending on the type of subscription and the organization you’re subscribed to. For example, some providers have no notice period at all, while others may require up to two months’ notice. We believe it’s important that you’re well-informed. If you have questions about the terms of a specific subscription, […]
The conditions depend very much on the type of subscription and on the organisation to which you subscribe. For example, one organisation has no notice period, and another organisation has a notice period of two months. We think it is important that you are well informed, so if you have any questions about the conditions […]
It is possible to keep your phone number if you switch providers. However, you need to request this yourself before switching. You can arrange this with your provider; most providers have an online function for this.
Of course, you can. Any reason you have to stop your subscription is a valid reason. You can cancel your subscription yourself, but we can also do that for you. All we need from you is your address, e-mail and possibly a customer number; we will arrange the cancellation of your subscription.