FAQ

MyXpendy Membership is a simple and helpful service that lets you stop subscriptions online — quickly and easily.
With just a few clicks, you can take control of your spending and stop paying for things you don’t need.
It saves you time, money, and stress.

What can you do with MyXpendy?

• Make your monthly spending smarter
• Cancel subscriptions and memberships for free — in under 1 minute
• Ask us to help you save money every month
• Keep track of what you pay for
• Switch to better providers through MyXpendy

MyXpendy Membership provides exclusive benefits such as easy subscription management, automatic cancellation, and access to special discounts. You’ll also receive priority support and regular updates to help you stay on top of your finances. Save time and reduce stress with MyXpendy.

MyXpendy Membership offers a range of pricing options tailored to your needs. You can choose between monthly and annual plans, with prices starting as low as $7,95. Enjoy full access to our premium features without hidden fees.

Xpendy is an organisation founded in 2019 that helps consumers cancel their subscriptions. We have one mission: to make your daily life easier so you can quickly get back to doing the really important things.

Subscription cancellation is done through a standard letter that the consumer fills in with her name and address – this is data such as address and email, in some cases a customer number of the subscription in question.

We understand that it can be difficult to cancel subscriptions; especially if, for example, you need to cancel several subscriptions because of moving, emigration or the death of someone close. To make it easy for you, you can easily stop (multiple) subscriptions with one click on the button. You only need to fill in your name and address once and then click on the services you want to stop. No more hassle with long waiting times on the phone or conversations with a sales representative who tries to persuade you to stay. Ease of use!

What a pity that you have a complaint about our service. We would like to help you and solve your problem. Unfortunately, we cannot be reached by phone, but you can always send us an e-mail. You can reach us at support@xpendy.com.

Is the organisation where you want to cancel your subscription not listed yet? How stupid of us! We are continuously improving, and it may be that an organisation is still missing. We are happy to receive your feedback; you can e-mail it to support@xpendy.com. We will then add the service to our website as soon as possible!

It’s very important to us that our clients are happy with us. That’s why we love it when you leave us a review. Even if you’re not satisfied, we’ll do everything we can to help you. Are you curious about what others have to say about Xpendy? You can find the reviews on our Review Page

Do you have a question, complaint or feedback? We’d love to hear from you. Unfortunately, we can’t be reached by phone, but you can always send us an e-mail. This can be sent to support@xpendy.com.

Xpendy is a reliable service and offers a 100% customer satisfaction guarantee.
This means that if we’re unable to deliver your cancellation letter, you’ll receive a full refund of the amount paid for the cancellation letter only.

If you have any questions, feel free to contact our customer service team at support@xpendy.com — we’re here to help!

We want to save you all the trouble of canceling subscriptions. Therefore, instead of canceling your subscriptions over the phone, you can do it quickly and easily with Xpendy:

• You click on the service you want to cancel, for instance Basic Fit.
• Then you fill in your details. These details are automatically filled in in the standard letter.
• You choose the date on which you wish to cancel your subscription. If you are moving, for instance, it may be that the date is different from the earliest possible date. If you want to leave as soon as possible, you can choose this option. This will also be automatically filled in in the letter.
• If you want to give additional information, you can add it yourself. This is optional.
• Click on ‘Cancel Basic Fit’ and you will be referred to the payment procedure. Here you also need to provide your digital signature.

If you want to cancel several subscriptions at the same time, you can add a service by using the plus symbol. The letters are then the same, apart from the service name. It doesn’t get any easier than that!

When you cancel your subscription with Xpendy, you don’t have to write a cancelation letter; we have already done that for you. However, we do ask you to fill in your address, name and – in some cases – your customer number, so we can include this in the letter.

You must sign the cancelation letter to make the cancelation legally valid. Letters can also be signed online using a digital signature. At Xpendy, a digital signature is automatically created when generating your cancelation letter.

To be able to realise the termination of your contract, we need some personal information from you and in some cases a client number. Xpendy also automatically generates a digital signature when generating your cancelation letter.

We find it important that your cancelation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancelation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation e-mail from us with the Track and Trace code and the exact date and time of dispatch immediately after sending your cancelation letter. This way you can track your letter and you will also receive a confirmation once the letter has been delivered (including the recipient’s signature). You can use this confirmation e-mail as proof of cancelation in case the shipment does not arrive, and your subscription continues.

It may be that you are unable to download the cancelation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to support@xpendy.com.

These days, cancelling a subscription isn’t always simple.
Many organisations make the process difficult on purpose, adding obstacles to discourage you from cancelling.

Often, you have to wait in a long phone queue, only to speak with a sales agent who asks lots of questions and tries to convince you to stay. Not only does this take up your time, but in some cases, the pressure is so strong that 9 out of 10 people end up keeping their subscription anyway.

At Xpendy, we make cancellation easy, fast, stress-free and without the hassle.

Whatever subscription or membership you want to cancel, Xpendy makes it easy! You choose the provider, fill in your details and we will make sure the cancelation letter is prepared and sent. We send the letter by registered mail, so you are insured and can follow the letter with a Track and Trace code.

In principle, you can cancel any subscription whenever you want. However, you do need to take the notice period into account. The notice period can differ per organisation. During the notice period, payments still take place.

Most organisations have a term of notice of one month; however, there are also organisations, such as charities, which do not have a term of notice. You do not have to find out for yourself; we have already done that for you! For each organisation, we explain on the termination page what the notice period is, so you do not have to worry about it.

In some cases, a customer number is necessary to complete the cancelation. Your customer number can usually be found on an invoice or in an online account environment.

You do not always have to reinvent the wheel. To make it easy for you to cancel your subscriptions, we have prepared a standard letter that you can use for any organisation. All you have to do is fill in your own details, the date you want to end your subscription and your customer number if you want. You can download the standard letter, fill it in, print it and send it yourself, but you can also choose to let us do it. That saves you another trip to the post office!

Yes, we offer a sample letter for cancelling your subscription in English. Also, we have sample letters for the Netherlands, Belgium, France, Germany, Austria, Poland, Turkey, Sweden, Finland, Norway, Denmark, Australia, United Kingdom, United States of America, Ireland, Portugal and Switzerland.

You can certainly cancel your subscriptions by letter. This is much quicker than doing it over the phone and for many people it is also nicer, because then you do not run the risk of being persuaded to remain a customer. You can write a letter and send it yourself, but at Xpendy we can take care of this for you. All we need from you are your address and the date of termination; we’ll take care of the rest! We make sure that your cancelation letter is sent by registered post, so that you can track your letter and you are insured up to €50.00. An additional advantage: you can cancel several subscriptions at the same time!

After you have completed your cancelation and payment, we go to work for you behind the scenes. We print your letter, pack it up and send it to the relevant organisation by registered post. As soon as the letter has been posted, we will send you a confirmation by e-mail. In this e-mail you will find the exact date and time the letter was sent, including a Track and Trace code. This Track and Trace code enables you to track your cancelation letter. As soon as the letter is delivered, you will receive a delivery confirmation including a signature of the person who accepted the letter.

Xpendy keeps you informed about the cancellation of your subscription. While we do not provide a Track and Trace code, we want to let you know that it usually takes an average of 6 days for a cancellation letter to be received by a company. We will confirm via email as soon as the letter has been sent. The actual processing of the cancellation within the company’s system is up to the organization itself, and unfortunately, we have no control over this. Should it happen that the termination of the subscription has not been properly received, it is best to directly contact the organization where you hold the subscription to resolve this. In principle, this should have no negative consequences: you have proof of sending and a confirmation of receipt for the letter you previously sent.

How nice to hear that you are moving! We wish you good luck. To save some time, you can cancel your subscriptions through us in one go. All we need is your address, e-mail and, in some cases, your customer number, and we will take care of the rest. That way you can get back to packing moving boxes!

You can take all subscriptions with you to your new address. What is important here is that you change your address. Should you wish to cancel a phonenumber or subscriptions, then we can arrange this for you without any difficulty!

Whether you can switch from one supplier to another depends on the contract you have agreed with your current supplier. Check this carefully before you take any steps, because in some cases you have to pay a cancelation fee when you switch, which is not always advantageous. When you switch, you cannot let your old subscription run over; you have to conclude a new contract. So, you also have to cancel your old subscription. We can help you with this; all we need is your address, e-mail and possibly a customer number, and we will arrange it for you!

When you emigrate, there are a lot of things that need to be done; also, a lot of things that you might not have thought of. To be able to support you in the area of contracts and to relieve you of this, we can cancel your subscriptions for you. We only need your address, e-mail and where necessary your customer number, and we will take care of the rest! We make sure that the cancelation letters are sent by registered mail to the organisations you are a member of. This way you can focus on all other important matters!

We are sorry for your loss and wish you a lot of strength during this difficult period. We can imagine that canceling subscriptions is the last thing on your mind right now. We would like to help you so that you do not have to do this all by yourself. All we need from you is your address and any e-mail address or customer number; we will take care of everything for you.

Of course, you can. Any reason you have to stop your subscription is a valid reason. You can cancel your subscription yourself, but we can also do that for you. All we need from you is your address, e-mail and possibly a customer number; we will arrange the cancelation of your subscription.

It is possible to keep your phone number if you switch providers. However, you need to request this yourself before you switch. You can arrange this with your provider; most providers have an online function for this.

The terms for cancelling a subscription can vary greatly depending on the type of subscription and the organization involved.
For instance, some companies may not require any notice, while others may enforce a notice period of up to two months.

In the United States, subscription practices are regulated in part by the Federal Trade Commission (FTC). Under FTC guidelines, companies are required to clearly disclose cancellation terms before you sign up, and they must provide a straightforward way for you to cancel. However, the exact cancellation conditions still depend on the individual company’s policy.

At Xpendy, we believe it’s important that you are well-informed. If you have questions about a specific subscription, we recommend checking the provider’s own terms and conditions to fully understand your rights and obligations.

For more information about how Xpendy works, please read our Terms and Conditions.
If you have any questions, feel free to contact us at support@xpendy.com, we’re happy to help.

The conditions can vary greatly depending on the type of subscription and the organization you’re subscribed to.
For example, some providers have no notice period at all, while others may require up to two months’ notice.

We believe it’s important that you’re well-informed. If you have questions about the terms of a specific subscription, we recommend checking the provider’s own terms and conditions for the most accurate information.

Termination by registered mail is legally valid under law of the United States of America, as long as you can prove that the service provider received your cancellation notice. To be able to offer you that certainty, you will receive a confirmation e-mail from us containing the exact time and date of sending and a Track and Trace code. As soon as the letter is delivered, you will also receive a receipt with the recipient’s signature. You can therefore keep these e-mails as proof, should this be necessary.

Today, an electronic signature has the same legal effects as a handwritten signature. This means that electronic contracts and agreements are legally possible. When you complete your cancelation of a certain subscription via Xpendy, a digital signature is automatically generated. This signature is legally valid.

This is certainly possible; in principle you can cancel your contracts whenever you want. However, it may be that you have taken out a subscription for a year or several years and have received a premium discount, for example. If you then cancel the subscription earlier, in many cases you will have to pay a cancelation fee to the organisation to which you are a subscriber. You do need to take this into account. You should also consider that in many cases a notice period applies. This is often no longer than three months – in most cases it is one month’s notice. We also explain this information on the specific cancelation pages.

Requesting a subscription works basically the same as buying a product. If you buy an item in a shop, you also have 14 days to cancel it. This also applies to subscriptions. You can cancel your subscription within 14 days at no cost. Any costs incurred will then be refunded to you. We advise you to arrange this directly with the provider.

Of course, you can also cancel an ongoing subscription for an indefinite period. Here you should also consider a notice period, which differs per provider. This information is also explained on the specific cancelation pages.

Of course, in principle you can cancel your contracts whenever you want. What you should consider, however, is a possible termination fee. Chances are that you have concluded a contract for several years so that you got a certain discount on your monthly premium. If you terminate the contract before these years are over – and switch to a competitor – the provider will often charge you a cancelation fee.

The right of withdrawal for consumers means that you can cancel a contract concluded over the internet, by phone or in the street within 14 days without giving any reason. This applies to the request for a contract, but also to the cancelation of a contract. Should you wish to cancel, we ask you to do so as soon as possible at support@xpendy.com. If we have not sent the letter yet, we can cancel it immediately and refund your payment. If we have already sent the letter, we advise you to contact the organisation where you became a subscriber directly.

Important: please state the e-mail address with which you placed the order, so that we can retrieve all the data and act more quickly.

Xpendy accepts payment by creditcard and PayPal.

The cost for canceling your subscription(s) is $14.95 including VAT. This is the price for one cancelation.

Xpendy does not offer free cancelation of subscriptions. However, you can download our example letter and send it yourself. However, you will then have to deal with the shipping costs and the additional time and effort.

A refund depends very much on the organisation and the type of subscription that you want to cancel. We do not dare to advise you on this. If you would like an answer to this question, we advise you to contact the organisation to which you subscribe directly.

Downloading the sample letter is completely free. You’re welcome to use it for your own purposes and customize it as needed.