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Who are you and what do you do?

Xpendy is an organisation founded in 2019 that helps consumers cancel their subscriptions. We have one mission: to make your daily life easier so you can quickly get back to doing the really important things. Subscription cancellation is done through a standard letter that the consumer fills in with her name and address – this […]

General terms and conditions

ARTICLE 1 – Definitions In these terms and conditions, the following terms shall have the following meanings: Offer: The termination service offered by Xpendy to the Consumer. Acceptance: The acceptance of the Agreement by Xpendy, i.e., the Consumer automatically agrees by executing a final Application – i.e., the Consumer has completed payment; Application: The Consumer makes an Application […]

Privacy Policy

ARTICLE 1 – DEFINITIONS The organisation of which the Consumer is a member and of which the Consumer wishes to cancel. Also called Organization; Services Offered: The various subscription options that the Consumer can cancel through Xpendy. Also called Services or Offerings; GDPR: As of May 25, 2018, the General Data Protection Regulation (GDPR) applies. […]

Contact

Need help? Feel free to check if your answer can already be found in our FAQ: Frequently Asked Questions Customer Service: [email protected] Advertising & Partnerships: [email protected] Phone number: Unfortunately Xpendy cannot be reached by phone. However, you can reach our customer service via e-mail: [email protected] XPENDY Nieuwstraat 2 4811WV Breda The Netherlands (no visiting address) […]

Failed Order 4th Mail

Dear {Name}, Unfortunately, we have not received your payment of {price} for the cancellation of {service} on {date} at [TIME]. This is the last reminder from Xpendy regarding this payment. If payment has not been received by tomorrow at the latest, we will be forced to transfer this claim to a bailiff who will start […]

Failed Orders 3rd Email

Dear {Name}, On {date} at {time} you have cancelled {service} via Xpendy. Until today we have not received the payment of {price}. We have reminded you of this several times and unfortunately are now forced to charge $64,95 collection costs. PLEASE NOTE: if payment is not made within 1-2 working days, we will forward the […]

subscription template

Dear {Name}, Congratulations! Your My Xpendy account has now been successfully created. You can log in using your e-mail address and the following personal password: {password}. My Xpendy login   My Xpendy is free for the first 7 days, after that, it will be renewed automatically at €4.95 per month. How does My Xpendy work? […]

Failed Orders 2nd Email

Dear {Name}, Unfortunately we have not received your payment of {price} for the cancelation of {service} on {date} at {time}. We would like to remind you that you have entered into a payment obligation with us and that your letter of termination has been sent by us (by registered post) to {service}. NOTE: if the […]

Failed Orders Email

Dear {Name}, On {date} at {time} you cancelled {service} via Xpendy. Unfortunately we see that the payment of {price} has failed or has been withdrawn. We would like to draw your attention to the fact that you have entered into a payment obligation and that your letter of termination has been sent by us (by […]

Shipping Confirmation

Dear {username}, Thank you for using our online cancellation service. Your registered letter has been sent today to {servicename}. Track & Trace code {servicename}: {barcode} Click on the barcode to check the status of your shipment. This code will remain available for 90 days. It may take several hours for your letter of notice to […]