How can I contact Xpendy?

Do you have a question, complaint or feedback? We’d love to hear from you. Unfortunately, we can’t be reached by phone, but you can always send us an e-mail. This can be sent to [email protected].

How does it work?

We want to save you all the trouble of canceling subscriptions. Therefore, instead of canceling your subscriptions over the phone, you can do it quickly and easily with Xpendy: You click on the service you want to cancel, for instance Basic Fit. Then you fill in your details. These details are automatically filled in in […]

Am I insured with your company?

We find it important that your cancelation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancelation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation […]

Why choose a registered letter over a phone call to cancel?

These days, cancelling a subscription isn’t always simple. Many organisations make the process difficult on purpose, adding obstacles to discourage you from cancelling. Often, you have to wait in a long phone queue, only to speak with a sales agent who asks lots of questions and tries to convince you to stay. Not only does […]

Can I cancel my subscription by letter?

You can certainly cancel your subscriptions by letter. This is much quicker than doing it over the phone and for many people it is also nicer, because then you do not run the risk of being persuaded to remain a customer. You can write a letter and send it yourself, but at Xpendy we can […]

If I switch to a different supplier, can I keep my old subscription?

Whether you can switch from one supplier to another depends on the contract you have agreed with your current supplier. Check this carefully before you take any steps, because in some cases you have to pay a cancelation fee when you switch, which is not always advantageous. When you switch, you cannot let your old […]

How do I cancel subscriptions in case of death?

We are sorry for your loss and wish you a lot of strength during this difficult period. We can imagine that canceling subscriptions is the last thing on your mind right now. We would like to help you so that you do not have to do this all by yourself. All we need from you […]

Can I cancel my subscription after a price increase?

Of course, you can. Any reason you have to stop your subscription is a valid reason. You can cancel your subscription yourself, but we can also do that for you. All we need from you is your address, e-mail and possibly a customer number; we will arrange the cancelation of your subscription.

Is a subscription cancelled by registered letter legally valid?

Termination by registered mail is legally valid under law of the United States of America, as long as you can prove that the service provider received your cancellation notice. To be able to offer you that certainty, you will receive a confirmation e-mail from us containing the exact time and date of sending and a […]

(United Kingdom) How can I contact Xpendy?

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